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Have used earthlink.net for several years. In all that time I never experienced a problem. Last year I traveled to Florida to visit Mom. For this trip I signed up with earthlink for a dialup connection. It worked great. When I returned home I called earthlink and cancelled the service. Last month I noticed a charge on my credit card for earthlink. I called and discovered that they had been charging me for service, which I cancelled last August. The service rep seemed very helpful. Gave me a issue number in case of further problem and advised that my card would be credit for all of the charges since last August. This month I noticed there was another charge from earthlink. I called again and was advised that the refund had not been process. They gave me a second issue number and advised that my card would be credited for the new charge and the previous promised refund would be processed for approval. To prevent further charges they stated that I had to talk with some one else to cancel the account. The transfer resulted in a connection to a closed office. What a great way to spend an evening, talking with an offshore service rep that does not have a clue… I now need to call earthlink again and try to resolve this issue. Will also call my credit card company and file a fraud charge against earthlink. What I have discovered is that earthlink is a black hole. Once you get in you can’t get out. My best advice is NEVER EVER USE EARTHLINK. |
Have used earthlink.net for several
Published
Ramblings of an old computer engineer/developer 