“Service” is an unknown word at QWest…

Our QWest phone service suddenly failed this week. When I called the problem in, service was schedule for today. QWest confirmed the service schedule yesterday, telling me it would be fixed by 8:00 pm tonight. Its now well after 8:00 pm and service is not restored. I called QWest. The first person I talked to was rude and hung up on me. Must have been having a bad day. I called back and this time got a friendly person. After some checking I was informed the repair order was closed with no explanation. The QWest person did state that the line was faulted. Once again no explanation. A new work order was opened to be complete by 12:30 tomorrow. My question is "Will QWest show tomorrow?" Some how I don't feel very confident. They advertise their good service… but in reality it SUCKS… 

Next step, ditch QWest phone service…